Returns & Refund Policy
Last Updated: March 2, 2026
At Jayneex, we strive to ensure customer satisfaction. If you receive a defective or incorrect product, we are here to help.
1. Return Eligibility
You may request a return if:
You received a damaged or defective product
You received the wrong item
The size received is different from the order
Return requests must be submitted within 7 days of delivery.
2. Return Conditions
To qualify for a return:
Product must be unused and unworn
Original tags and packaging must be intact
Product must not be washed or altered
Returns that do not meet these conditions may be rejected.
3. Non-Returnable Items
The following items are not eligible for return:
Used or washed clothing
Products damaged after delivery
Final sale or clearance items (if specified)
4. Return Process
To request a return:
Contact us at support@jayneex.com within 7 days of delivery
Provide your order number and photos of the product (if damaged)
Once approved, instructions for returning the item will be provided
Return pickups may be arranged through our logistics partner Shiprocket depending on service availability in your area.
5. Refund Process
After we receive and inspect the returned product:
Refunds will be processed within 5–7 business days
Refunds will be issued to the original payment method
For Cash on Delivery orders, refunds may be issued through bank transfer or store credit.
6. Return Shipping Charges
If the return is due to:
Wrong product sent
Damaged product received
We will cover the return shipping cost.
For other approved returns, shipping charges may be deducted from the refund.
7. Contact Us
For returns or refunds, contact us:
Email: support@jayneex.com
Phone: +91 7906928944
Address:
JJ Fashion Hub
Rajni Vihar Colony
Near Kohinoor School
Pillar No. 65
Pilkhuwa, Hapur
Uttar Pradesh – 245304
India